Refund Policy
Effective Date: July 15, 2024
Thank you for choosing taptap.biz for your social media panel services. We strive to provide high-quality services and customer satisfaction. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines the conditions under which refunds will be granted.
1. General Refund Policy
Refunds for services provided by taptap.biz are subject to the following conditions:
a. Eligibility for Refund: Refunds are only available for services that have not been successfully delivered or activated. If a service has been successfully delivered as per the order details, it is considered non-refundable.
b. Refund Request Timeframe: Refund requests must be made within 14 days of the purchase date. Requests made after this period will not be eligible for a refund.
c. Refund Request Process: To request a refund, please contact our support team at support@taptap.biz with your order details, including the order number and the reason for the refund request. Our team will review your request and respond within 5-7 business days.
2. Non-Refundable Services
The following services are non-refundable under any circumstances:
a. Partially Delivered Services: If a service has been partially delivered and you wish to stop the service, we will not be able to issue a refund for the portion that has already been delivered.
b. Manual Mistakes: Refunds will not be granted for orders placed by mistake, including orders made with incorrect details or service specifications.
c. Account Issues: We are not responsible for any issues related to your social media accounts, including but not limited to suspension, banning, or deletion of accounts due to the use of our services.
3. Disputes and Chargebacks
If you have any issues with your order or service, we encourage you to contact our support team before initiating a dispute or chargeback with your payment provider. We are committed to resolving any issues amicably and in a timely manner.
4. Refund Method
Approved refunds will be processed using the original method of payment. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.
5. Modifications to Refund Policy
taptap.biz reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our refund practices.
6. Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Email: support@taptap.biz
Address: Str. Argentina, Bucharest, Sector 1
Thank you for choosing taptap.biz. We appreciate your business and look forward to serving your social media needs.